Delta Airlines apologized to a family that expelled a plane last April 23, but the case was known until yesterday when the video was seen in which it is observed how they pulled the ship to A couple and their two children.
Family members aboard the plane, Brian Schear, his wife and their one and two year old children, were escorted from the aircraft and flown to their destination on a later flight with a different airline.
“We regret the unfortunate experience our customers had with Delta, and we have come to them to reimburse their trip and offer additional compensation,” the airline said in a statement.
“Delta’s goal is to always work with customers in an attempt to find solutions to their travel problems. That did not happen in this case and we apologize.”
Schear can be heard in the video repeatedly saying that he paid for the seat where his young son was sitting and also hears when he says “it is not right” for the airline to ask him to leave the flight.
The father explained that he bought his oldest son a seat on a different flight so that his young son could sit in a safety seat instead of going in his mother’s lap during the night trip.
“He can not sleep unless he’s in his seat,” he said.
In the video, an official contends that it is federal policy that whoever occupies a seat on an airplane must be the person whose name is reserved for that seat. The official also tells the man that he “will go to jail” if he does not cooperate.
Delta argues that the flight was not full, but there were passengers waiting to catch the flight, so they were trying to make space on the aircraft.
The incident occurred on Delta Flight 2222, which is a night trip from Hawaii to Los Angeles.
Authorities resorted to lying by arguing that children two years of age or younger should, by law, go in the seat with their parents.
The Federal Aviation Administration (FAA), however, states that “children must ride in a stroller or an armchair throughout the flight for safety reasons.”
The rules also point out that “the arms (of an adult) are not able to hold a child safely, especially during turbulence.”Even Delta, in its regulations, recommends that families purchase seats for children two or more years of age.
Images of the evidence about the incident have added more than 900,000 hits on YouTube since it was posted last Wednesday. You can visit the Delta landing page here for more info.
On April 9, a man was dragged out of a United Airlines flight after he refused to give his seat to the team members.
The victim, Dr. David Dao, reached an agreement with United last week.
American Airlines is investigating a case in which a lady is confronted with a stewardess, and later with a federal agent for not letting her daughter’s stroller be taken to the plane’s hold on April 21.